Terms & Conditions
Applies to retail and trade customers of Quantico Cylinder Heads Inc unless stated otherwise.
Quantico Cylinder Heads Inc reserves the right to alter/change the terms and conditions including the terms and what is covered and excluded by the warranty, without prior notice. The latest version of the terms and conditions including the warranty will supersede any previous version, physical and digital or in any other format, and may include the details listed in previous versions. A copy of the latest version of this document will be made available upon request.
Placing an order with us, warrants that the information you provide to us when making an order for our products and/or services is accurate, without error nor is misleading in any way.
The terms and conditions stipulated below will apply to all sales of products and/or Services provided by us to you, the customer
Upon accepting the item, or fitting the item, you are in agreement to the terms and conditions stated here with. All pamphlets, specifications, images of products, dimensions, descriptions and illustrations, guides and information, price lists and other advertising/descriptive material are understood to be an illustration of the products and services described in them.
If you purchase products and/or services by any means, the Contract will not progress until either your order (however given) is accepted by the earliest of our recorded acknowledgement of order or delivery of the products..
We reserve the right to dispatch products of a modified/similar design provided that any difference does not render the product unsuitable for any purpose other than it’s intended use.
Technical specifications are approximations unless otherwise stated. It is the customers duty to ensure the part is suitable for it’s application, please check with your mechanic.
You will not under any circumstances remove, amend, obfuscate or tamper with any of the trade marks, numbers, names affixed to or marked on the product nor allow any third party to so.
Unless otherwise stipulated, all quotations, whether written or verbal, are valid only for 3 days from their date of publication. The prices of the products and/or services will stand as quoted in our literature/internet advert unless in cases of obvious error. We reserve the right to alter prices at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labor, transport or other overheads, any tax, duty or variation in exchange rates). We reserve the right to change or adjust prices without prior notice and to refuse service at our discretion.
No allowance will be taken into consideration nor credit for items collected from our premises by you rather than delivered by us.
Unless otherwise stipulated, prices quoted exclude delivery costs to destinations in USA and we will select the mode of transport. The entire cost of any other mode of transport which you may specify will be borne by you, this includes any risks undertaken, as well as delivery & customs charges to locations outside of USA. If you are a Consumer, unless otherwise stated, the afore mentioned will apply
Ownership of goods only passes hands once all monies owed are paid in full.
It is the duty of the customer and/or mechanic to make sure that the initial fault or cause of fault in the vehicle is identified and rectified.
The complete cooling system has to be inspected. If the original radiator, water pump and cooling hoses(at least inspected to ensure of no leaks) are still running on the vehicle, it must be changed.
Timing components such as timing belt/chain, tensioner, etc. must be replaced.
The block must be inspected and bolt holes cleaned thoroughly.
Complete heads may or may not be supplied with camshaft oil seal, which are normally found in a gasket set. It is your duty to check before fitment.
Complete heads have clearances set, you should check them before fitting the head but do not change/tamper with them in any way. If you feel there is a cause for concern, please contact us.
We do not, under any circumstances accept returns for items that have been used, this also includes any other item supplied with the part (example gaskets, bolts etc). We do not accept returns for items, whose packaging has sustained damage or is not in the original condition as supplied. The item and packaging must be fit for resale. If the incorrect item was dispatched we still cannot accept returns if the item and packaging is not in the original condition as supplied.
Please note that you do have the right to return a product or to cancel an order within the first 14 days following delivery (Excluding special order items - See below) - We do however reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering (As detailed below) and a handling charge up to 25% depending on the items value.
Special order items require a 50% non-refundable deposit. Since these parts ordered specially from manufacturers or agents they are non-returnable. We will not be able to accept special order goods back for credit or exchange.
Refunds or exchanges will only commence once the return item is in our possession.
We will under no circumstances accept a cylinder head or other part that has changed color while in your possession due to exposure to excessive heat.
Upon receipt, all products will be inspected at our discretion, we reserve the right to refuse a credit should we feel the item is in a condition that is unacceptable.
If we have correctly supplied the product as ordered then we will reimburse the product costs minus a handling charge of 25% of the order value. You are legally obligated to take reasonable care of the products while they are in your possession and on your premise, bearing in mind that if the item was not on your premises, you are still responsible. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Any item, damaged or undamaged, returned to us must be accompanied by a written document stating reason for return. Your name and address must be included along with a copy of the invoice.
Please note that you will have to return the goods to us, i.eyou are responsible for the cost to return the item to us and for ensuring that it is returned to us in a condition in which it can be resold, unless alternative methods have been agreed upon with customer services prior to the item being returned. Any items returned to us damaged or not in its original condition due to you not packaging sufficiently, will not be entertained.
Any item sent to the correct address and returned as either not accepted or that you have relocated, will be subject to you being responsible for all shipping charges for the new item to be resent to you and for the item to be returned to us, plus the 25% handling charge
Damaged/incorrect Upon Receipt
If the goods have been damaged in transit by the courier, have been incorrectly supplied at the time of delivery - In this case we reserve the right to replace the product. The item must be returned before a replacement will be provided, no exceptions.
If you wish to return for refund, you must do so within 14 days, there after we will accept returns subject to our discretion and will reimburse the product costs minus a handling charge of up to 25% of the order value. Please contact us and include your personal details along with a brief explanation of the problem. NOTE: You must inform us of damaged deliveries within a reasonable period of time i.e24hrs. We are unable to accept responsibility for damage to goods beyond this period.
Any claim of an item being faulty after fitted please refer to “Warranty” below
If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee before passing credit, (i.e. the shipping fee that we have incurred in shipping the first product to you) and charge a handling charge. If the item has been used we reserve the right to refuse exchange or charge a fee at our discretion.
Assembled Cylinder Head
Exchange unit transactions must have the old unit (including all internal parts depending on the type of unit ordered, i. e. complete sets of valves, springs, collars, collettes, rockers, camshaft, rocker shaft) returned to us within 14 days.
On occasion a deposit may be required and will be refunded once the exchange unit is returned to us within 30 days. After 30 days you will forfeit your surcharge.
If returned unit is received damaged, either because you failed to inform us before the purchase agreement that it was damaged or because you failed to package it sufficiently, you will forfeit your deposit to defer costs. In the event that the unit is returned damaged due to poor handling during transit with sufficient evidence proving the couriers negligence no matter how sufficiently the item was packaged, you will still be reimbursed.
Please note we do not keep any surcharge beyond what is required. If we fail to reimburse you within 2 weeks of returning the old unit, please contact us.